Privacy notice
Who we are
This website is run for Commercial Air Conditioning, a trading name of S&K Property Investments and Improvement Ltd (company number 16932889). The data controller for personal information collected through this website is S&K Group Holdings Ltd, company number 16703925, Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG. S&K Group Holdings Ltd is the holding company of the S&K Group. Enquiries are shared with S&K Property Investments and Improvement Ltd, which quotes for and carries out the work, and with the engineers working on its behalf.
If you go ahead and become a customer, S&K Property Investments and Improvement Ltd (company number 16932889, Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG) is the controller of your contract, job, invoice and F-gas records, because it is the company you contract with.
Contact us about your data at info@commercial-airconditioning.uk or by post to the address above.
What we collect and why
| Where | What we collect | Why | Lawful basis |
|---|---|---|---|
| Enquiry forms | Postcode, service needed, name, phone, email and business name (optional), your message, the tick confirming you have read how we use your details, and the page you sent it from | To reply, give a guide price, arrange a survey and prepare a quote | Steps at your request before a contract; legitimate interests in responding to business enquiries (the tick is an acknowledgement, not consent) |
| Guide price tool | Your answers (type of work, premises, size, options, postcode), the guide price shown, and your contact details | As above, so we can confirm the guide price | As above |
| Live chat (Tawk.to) | Messages and any details you give; chat cookies and device information | To answer questions in real time | Consent (chat loads only after you accept cookies or open the chat) |
| Analytics (Google Analytics 4) | Pages visited, device and approximate location, events such as form submissions and phone-link clicks | To understand how the site is used and improve it | Consent (only after you click Accept) |
| WhatsApp, phone and email | Whatever you send us | To reply to you | Legitimate interests; steps before a contract |
| Customers | Site address, contact details, quotes, job records, invoices, F-gas and commissioning records | To carry out and invoice the work and meet legal record-keeping duties (controller: S&K Property Investments and Improvement Ltd) | Contract; legal obligation |
Who we share it with
- S&K Property Investments and Improvement Ltd and the engineers and subcontractors who survey, install, service or repair on its behalf, only as needed for your enquiry or job.
- Service providers who process data for us: Web3Forms (form delivery), Tawk.to (live chat), Google (analytics, if you consent), ImprovMX (email forwarding) and our mailbox provider, and Netlify (website hosting and security logs).
- Accredited energy assessors, if you ask us to arrange a TM44 inspection.
- Authorities where the law requires it, for example enforcement bodies asking for F-gas records.
We do not sell your details or pass them to unrelated companies for marketing.
International transfers
Some providers process data outside the UK, including in the United States: Web3Forms, Netlify, Google, Tawk.to and ImprovMX. Where they do, we rely on UK adequacy regulations (including the UK–US data bridge where the provider is certified) or the UK International Data Transfer Agreement or Addendum to protect it.
How long we keep it
- Enquiries that do not go ahead: up to 24 months, then deleted.
- Chat transcripts: up to 24 months.
- Analytics data: 14 months.
- Customer and job records, including invoices: 7 years after the job, for tax and legal reasons. F-gas records are kept for at least 5 years as the law requires.
Your rights
You can ask to see the information we hold about you, correct it, delete it, restrict or object to how we use it, or receive it in a portable format. Where we rely on consent, you can withdraw it at any time — for cookies, use the cookie settings link in the footer. We reply within one month.
If you are unhappy with how we handle your data, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
See our cookie policy for the cookies and similar technologies this site uses.
Changes
We update this notice when we add a new tool or change how we use data. The date at the top shows the latest version.